Legal Policy

01 · Privacy

Privacy Policy

VJ’s Bespoke Clothier (“VJ’s”, “we”, “our”, or “us”), established in 1981 and operating from 392/9 Sukhumvit Rd, Bangkok, Thailand.

1. Introduction

We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you interact with us through our website (bespokesuitsbyvj.com), in-store visits, roadshow events, or any other communication channels.

By using our website or services, or by submitting your information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Postal address or city/country of residence
• Measurements and garment preferences (for tailoring purposes)
• Appointment and order details
• Communication history with our team

We may also collect basic technical data when you visit our website (such as browser type and pages visited) through standard web analytics tools, solely for the purpose of improving our website experience.

3. How We Use Your Information

We use your personal information for the following purposes:

• To send you our newsletter and updates about new collections, fabrics, and services
• To confirm and manage appointments (in-store, virtual, or roadshow visits)
• To process and fulfil garment orders and communicate order status updates
• To respond to enquiries and provide customer support
• To notify you of upcoming roadshow dates in your region
• To improve our services and website based on your feedback
• To comply with legal and regulatory obligations

We do not use your information for automated decision-making or profiling.

4. Email Communications

By submitting your information through our website or any VJ’s Bespoke contact form, you are giving us permission to email you. We may send you the following types of emails:

• Newsletters featuring new collections, fabrics, and style guides
• Promotional offers and seasonal announcements
• Appointment confirmations and reminders
• Order updates and shipping notifications
• Roadshow schedules and event invitations
• Customer service follow-ups

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email we send. Transactional emails (such as order confirmations and appointment reminders) may still be sent as they are necessary to fulfil your request.

5. International Operations & Data Transfers

VJ’s Bespoke Clothier operates internationally, serving clients across Asia, the United States, Europe, the United Kingdom, and other regions. Your personal information may be processed and stored in systems located outside your country of residence, including Thailand and the United States (via our email service provider, Amazon Web Services).

Where required by applicable law, we take appropriate steps to ensure that international data transfers are carried out in compliance with relevant data protection regulations, including the EU General Data Protection Regulation (GDPR) where applicable.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist in operating our website and delivering emails (such as Amazon Web Services / Amazon SES), under strict confidentiality obligations
• When required by law, court order, or governmental authority
• To protect the rights, safety, or property of VJ’s Bespoke Clothier or our clients

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by applicable law. If you unsubscribe from our mailing list, we will remove your email address from our marketing lists promptly, though we may retain basic records for legal and order history purposes.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data (subject to legal obligations)
• The right to withdraw consent to marketing emails at any time
• The right to lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details in section 10 below.

9. Cookies

Our website may use basic cookies to ensure the site functions correctly and to understand how visitors use the site. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings, though this may affect certain features of the site.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access your data, or want to be removed from our mailing list, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

02 · Client care

Adjustments and alterations policy

We are glad to report a 97% success rate for the garments our team hand crafts for you. Our team works really hard to take this to a 100% success rate, but there are always possibilities of adjustments required when a client receives the hand crafted garments. These are usually small adjustments that can be easily adjusted.

Since we work on extremely reasonable prices, we do not account for additional adjustment costs. We advise clients to factor in approximately 10% of the costs for such minor adjustments. In case the client feels uncomfortable to adjust the garments by their local tailor, then they are welcome to ship the garments back to us and we will adjust the garments and ship it back to you free of cost. (Shipping back to us will however be at the client’s expense.)

In the rare event that you feel you need any adjustments to your garments, please get in touch with us as soon as possible. We will analyse the issue and do our best to provide the quickest and most effective solution. Here is how the process works:

• Inform us about the issues and send us pictures of you wearing the garments, specifying the issues you are having.
• On analysing, we can determine the extent of adjustment required and co-ordinate with you to determine the best solution.

In case you need to ship the garments back to us for adjustments, we will provide you with instructions via email correspondence.

The ordered pieces are hand cut to unique sizes and specifications; we are unable to offer refunds. We will however do everything possible and work with you to make the garments to your specifications. In extreme cases we will give you a credit to use for the future for expenses incurred by our clients. VJ’s BESPOKE Clothiers cannot be responsible for indirect losses of any kind.

03 · The hand-made garment

Signature difference

All your orders are hand guided and hand sewn. It is but natural that there will be very slight differences between garments made at the same time or at different times. We call it signature difference — you can’t get the same signature every time you sign your name.

We do leave allowances on all our garments and make sure that the difference is insignificant (less than a quarter inch).

04 · Orders

Change of mind, or an incorrect order

We understand that we are all humans and we all make mistakes. If you would like to change your orders for colours, styles, or patterns, please get in touch with us as soon as possible; we will do everything possible to change your orders. We however are unable to guarantee the changes, as we start cutting the fabrics and making the patterns as soon as the orders are placed.

Please also make sure you specify the jacket lengths and the details of your orders; these are not possible to adjust easily. The client needs to take responsibility for his or her decision regarding fabric colour choice and the length of the jacket. Please make sure that the numbers the tailors write at the time of the order are the same as what you decide.

05 · Commissions

Deposit and commencement of service

All bespoke tailoring orders require an initial deposit of 50% (or the specific amount requested at the time of order) to initiate the project. This deposit is not a partial payment for a finished garment; it is a service fee that covers:

• Fabric procurement: the immediate reservation or purchase of the specific cloth selected by the client.
• Pattern drafting & labour: the professional time and labour cost required to create a unique paper pattern and begin the hand-cutting process.

Non-refundable nature

Because our garments are custom-made to individual specifications, the deposit is strictly non-refundable once the fabric has been cut or the labour has commenced. This covers the cost incurred by the merchant that cannot be recovered through resale.

Ownership and completion of transaction

Transfer of goods: no merchandise shall be released to the client until the remaining balance is paid in full.

Incomplete transactions: a deposit does not entitle the client to the physical garment or fabric if the final payment is not made. In the event of non-payment of the balance, the deposit is forfeited to cover the costs of materials and labour already expended.